30-Day Money-Back Guarantee
Shop with complete confidence at AUTOZHENO STORE. If you're not 100% satisfied with your purchase, we'll make it right with a hassle-free return and full refund. No questions asked.
1. Refund Policy Overview
At AUTOZHENO STORE, your satisfaction is our top priority. We stand behind every premium product we sell with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with your purchase, we'll work with you to make it right—whether that's a replacement, exchange, or full refund.
Our Promise to You
We believe in transparent, fair, and hassle-free returns. No hidden fees, no complicated processes, no runaround. If something isn't right with your order, we'll fix it quickly and professionally.
What Our Guarantee Covers
- Fitment Issues: Parts that don't fit your vehicle as specified
- Defective Products: Parts that arrive damaged or with manufacturing defects
- Wrong Items: Orders where you received the wrong product
- Changed Mind: Unused parts in original packaging within 30 days
- Missing Components: Orders with missing hardware or accessories
2. Return Eligibility
To qualify for a return, your item must meet the following criteria. We've made this as clear as possible so you know exactly what to expect.
Eligible for Return
- Requested within 30 days of delivery
- Unused and in original packaging
- All accessories and hardware included
- Original receipt or order number available
- Part doesn't fit as specified (fitment guarantee)
- Defective or damaged on arrival
- Wrong item received
Not Eligible for Return
- Requests made after 30 days
- Installed or used parts
- Missing original packaging
- Damage caused by improper installation
- Custom or special-order items
- Clearance or final sale items
- Electrical parts once opened (safety)
Important Note
Items that show signs of installation (bolt marks, grease, wear) cannot be returned unless there's a manufacturing defect or fitment issue covered by our guarantee. Please inspect your parts carefully before installation.
3. Return Process
We've streamlined our return process to make it as simple and painless as possible. Follow these 5 easy steps to initiate your return.
Contact Us
Reach out via email, phone, or chat
Day 1RMA Issued
Receive Return Merchandise Authorization
24-48 hrsShip Back
Package and ship with provided label
3-7 daysInspection
We inspect and verify the return
1-2 daysRefund Issued
Full refund processed to original payment
3-5 daysDetailed Step-by-Step Instructions
- Initiate Your Return: Contact our customer service team with your order number and reason for return. You can reach us via email, phone, WhatsApp, or Telegram.
- Receive RMA Number: Within 24-48 hours, we'll issue a Return Merchandise Authorization (RMA) number. This number must be clearly written on the outside of your return package.
- Package Your Item: Securely package the item in its original packaging if possible. Include all accessories, hardware, manuals, and documentation.
- Ship the Return: Use the prepaid shipping label we provide (for covered returns) or ship at your expense (for non-covered returns). Keep your tracking number for reference.
- Inspection & Refund: Once received, our team will inspect the item within 1-2 business days. If approved, your refund will be processed immediately.
Pro Tip
Take photos of the item and packaging before shipping. This provides documentation in case of any disputes during the inspection process and speeds up your refund.
4. Fitment Guarantee Returns
Our industry-leading AUTOZHENO STORE 100% Fitment Guarantee provides special return privileges for parts that don't fit your vehicle as specified in our compatibility database.
Special Benefits for Fitment Returns
- FREE Return Shipping: We cover all return shipping costs for fitment issues
- Extended Window: 30 days from delivery to report fitment issues
- Priority Processing: Fitment claims are processed within 24 hours
- Free Replacement: Choose between a free replacement or full refund
- No Restocking Fees: 100% refund with no deductions
How to Claim Fitment Guarantee
- Contact us with your order number and vehicle details (year, make, model)
- Provide photos showing the fitment issue
- Our team verifies the compatibility claim within 24 hours
- Choose your resolution: free replacement OR full refund
- Use the prepaid return label we provide to ship back the part
What If the Correct Part Costs More?
If the correct replacement part costs more than what you originally paid, we'll send it at no additional charge. If it costs less, we'll refund the difference. You always get the right part at the right price.
5. Warranty Claims
All products come with manufacturer warranties ranging from 30 days to lifetime, depending on the product. Warranty claims are handled separately from standard returns.
Warranty Coverage
- Manufacturing Defects: Parts that fail due to manufacturing issues
- Premature Wear: Parts that wear out significantly faster than expected
- Material Failures: Cracks, breaks, or failures under normal use
What's NOT Covered by Warranty
- Normal wear and tear over time
- Damage from accidents, misuse, or improper installation
- Modified or altered parts
- Parts used in racing or competitive motorsports (unless specified)
- Cosmetic issues that don't affect functionality
Warranty Claim Process
- Contact us with your order number and description of the issue
- Provide photos or videos showing the problem
- Our team evaluates the claim within 48 hours
- If approved, we'll send a replacement or issue a prorated refund based on the warranty terms
Warranty Duration Varies
Warranty periods vary by product. Check your specific product page or order confirmation for the exact warranty duration. Premium parts typically come with longer warranties than economy options.
6. Refund Methods & Timeline
Once your return is approved, we'll issue your refund to the original payment method. The time it takes for the refund to appear depends on your payment provider.
| Payment Method | Processing Time | Bank Processing | Total Time |
|---|---|---|---|
| Credit/Debit Card | 1-2 business days | 5-10 business days | 6-12 business days |
| PayPal | 1 business day | 2-4 business days | 3-5 business days |
| Bank Transfer | 1-2 business days | 5-7 business days | 6-9 business days |
| Store Credit | Immediate | N/A | Instant |
Fast Refund Guarantee
We process all approved refunds within 3-5 business days of receiving and inspecting your returned item. You'll receive an email confirmation as soon as your refund is issued.
7. Return Shipping Costs
Who pays for return shipping depends on the reason for your return. We've made this as fair and transparent as possible.
We Pay Return Shipping When:
- Fitment Issues: Part doesn't fit as specified in our compatibility database
- Defective Products: Part arrived damaged or with manufacturing defects
- Wrong Item Sent: You received a different product than ordered
- Our Error: Any mistake made by AUTOZHENO STORE in processing your order
Customer Pays Return Shipping When:
- Changed Mind: You no longer want the part (unused, in original packaging)
- Ordered Wrong Part: You selected the wrong part for your vehicle
- Vehicle Modifications: Part doesn't fit due to aftermarket modifications
- Late Returns: Return requested after the 30-day window
Original Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a covered fitment issue. For "changed mind" returns, only the product price is refunded, not the original shipping cost.
8. Non-Refundable Items
Certain items cannot be returned or refunded due to safety, hygiene, or legal reasons. Please review this list before purchasing.
Final Sale Items (No Returns)
- Clearance Items: Products marked as "Final Sale" or "Clearance"
- Custom Orders: Parts specially ordered or customized for your vehicle
- Opened Electrical Parts: Electronics, ECUs, sensors once packaging is opened (safety reasons)
- Chemicals & Fluids: Oils, coolants, brake fluid, and other liquids once opened
- Gaskets & Seals: Once removed from original packaging (hygiene reasons)
- Gift Cards: Digital or physical gift cards cannot be refunded
Special Conditions
- Core Charge Items: Alternators, calipers, and similar parts require the return of your old part to receive the core charge refund
- Hazardous Materials: Batteries and certain chemicals have special return requirements due to shipping regulations
- Heavy/Freight Items: Engines, transmissions, and body panels may have additional return shipping requirements
Unsure About Eligibility?
If you're not sure whether your item can be returned, please contact our customer service team before shipping anything back. We'll confirm eligibility and provide clear instructions.
9. Exchanges
Prefer a different product instead of a refund? We offer easy exchanges for most items.
How Exchanges Work
- Contact us to request an exchange
- We'll verify the new item is in stock and compatible
- Return your original item using our return process
- Once received, we ship your new item immediately
- If there's a price difference, we'll charge or refund accordingly
Exchange Benefits
- Fast Processing: Exchanges are prioritized over new orders
- Price Matching: If the new item costs less, you get the difference refunded
- Free Shipping: For fitment-related exchanges, we cover all shipping
- Extended Window: 30 days from original delivery to request an exchange
Need Help Choosing?
Our expert team can help you find the right replacement part. We'll verify compatibility with your vehicle before processing the exchange to ensure you get the perfect fit the second time.
10. Refund FAQ
How long do I have to request a refund?
Do I get a full refund including shipping?
What if I no longer have the original packaging?
Can I return an installed part?
How will I receive my refund?
What if my return is rejected?
Do you charge restocking fees?
Can I return items purchased on sale?
11. Contact Our Refunds Team
Need help with a return or refund? Our dedicated AUTOZHENO STORE refunds team is here to make the process as smooth as possible. We typically respond within 2 hours during business hours.
Refunds & Returns Support
Our specialists handle returns, refunds, exchanges, and warranty claims. Have your order number ready for the fastest assistance. We're committed to resolving your issue quickly and fairly.