Terms & Conditions

By accessing or using the AUTOZHENO STORE website ("Website"), mobile applications, or any related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, you may not access or use the Services.

What These Terms Cover

These Terms govern your use of our Services, including but not limited to:

• Browsing and purchasing products on our website
• Creating and using a customer account
• Subscribing to our newsletter and marketing communications
• Participating in reviews, ratings, and community features
• Using our "My Garage" vehicle saving feature
• Contacting our customer support team

To use our Services, you must meet certain eligibility requirements. By using our website, you represent and warrant that you meet all of the following criteria:

• Age Requirement: You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater
• Legal Capacity: You have the legal capacity to enter into binding contracts
• Accurate Information: All information you provide is accurate, current, and complete
• Compliance: Your use of the Services does not violate any applicable law or regulation
• Geographic Location: You are located in a country where we are authorized to provide services

While many features of our website can be used without an account, creating an account provides access to additional features like order tracking, saved vehicles, and purchase history.

Your Responsibilities

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and password
• Account Activity: You are responsible for all activities that occur under your account
• Notification: You must immediately notify us of any unauthorized use of your account
• Accurate Information: You must provide accurate, complete, and current registration information
• Updates: You must promptly update your information to keep it accurate and current

Our Rights

We reserve the right to:

• Refuse service or terminate accounts at our sole discretion
• Remove or modify content that violates these Terms
• Require additional verification for account security
• Limit or suspend accounts suspected of fraudulent activity

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content are error-free, accurate, complete, or current.

Product Information

• Descriptions: Product descriptions are provided for informational purposes and are based on manufacturer specifications
• Images: Product images are representative and may differ slightly from the actual product
• Compatibility: We use our best efforts to ensure compatibility data is accurate, but we recommend verifying fitment before purchase
• Availability: All products are subject to availability and we reserve the right to limit quantities

Pricing

• Currency: All prices are displayed in British Pounds (GBP) unless otherwise specified
• Taxes: Prices may or may not include applicable taxes depending on your location
• Errors: In the event of a pricing error, we reserve the right to cancel orders and offer refunds
• Changes: Prices may change without notice, but changes do not affect orders already confirmed
• Promotions: Promotional pricing is valid for the specified period and subject to terms of the promotion

When you place an order through our website, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance and availability.

Order Process

1. Order Placement: You submit an order through our website with your selected products and shipping information
2. Confirmation: You receive an order confirmation email with your tracking code
3. Contact: Our team contacts you within 24 hours to arrange payment and confirm details
4. Payment: Payment is processed through secure, approved methods
5. Fulfillment: Your order is processed and shipped

Payment Terms

• Accepted Methods: Bank transfers, PayPal, credit/debit cards (Visa, Mastercard, American Express)
• Payment Timing: Payment must be received before order fulfillment begins
• Currency Conversion: For international payments, exchange rates apply and may vary
• Chargebacks: Fraudulent chargebacks may result in account termination and legal action

Order Cancellation

You may cancel your order within 2 hours of placement by contacting our support team. After this window, cancellation may not be possible as processing may have begun. Orders that have already shipped cannot be cancelled but may be returned under our return policy.

We ship to multiple countries worldwide. All shipping terms are detailed in our comprehensive Shipping Policy, which is incorporated into these Terms by reference.

Key Shipping Terms

• Delivery Times: Estimated delivery times are provided in good faith but are not guaranteed
• Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier
• Customs & Duties: International orders may be subject to customs duties and import taxes, which are the recipient's responsibility
• Address Accuracy: You are responsible for providing accurate shipping addresses
• Delivery Confirmation: Signature may be required for high-value orders

Our comprehensive return and refund policies are detailed in our Refund Policy and Fitment Guarantee, which are incorporated into these Terms by reference.

Summary of Return Rights

• 30-Day Return Window: Most unused items can be returned within 30 days of delivery
• Fitment Guarantee: Free returns and replacements for parts that don't fit as specified
• Defective Products: Full refund or replacement for manufacturing defects
• Restocking Fees: We do not charge restocking fees on any returns
• Refund Processing: Refunds are processed within 3-5 business days of approval

We stand behind the quality of our products with comprehensive warranties. However, certain limitations apply as outlined below.

Product Warranties

• Manufacturer Warranty: Products come with manufacturer warranties ranging from 30 days to lifetime
• Fitment Guarantee: 100% fitment guarantee for parts specified to fit your vehicle
• Quality Assurance: All products meet or exceed OEM specifications
• Warranty Claims: Claims must be submitted with proof of purchase and description of issue

Limitation of Liability

To the maximum extent permitted by law, AUTOZHENO STORE shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from improper installation or use of products
• Damages from vehicle modifications that affect product fitment
• Delays or failures in performance due to circumstances beyond our control

Maximum Liability

Our total liability for any claim arising from your use of our Services shall not exceed the amount you paid for the specific product giving rise to the claim.

All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of AUTOZHENO STORE or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

What You Can Do

• Browse and view content for personal, non-commercial use
• Print or download pages for personal reference
• Share product links on social media with proper attribution
• Use our fitment tools and vehicle compatibility features

What You Cannot Do

• Reproduce, distribute, or display our content without written permission
• Modify or create derivative works from our content
• Use our trademarks, logos, or brand elements without authorization
• Scrape, data mine, or extract content systematically
• Use our content for commercial purposes without licensing

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party's use of the Services.

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Termination by You

You may terminate your account at any time by contacting our support team. Upon termination:

• Your right to use the Services ceases immediately
• Pending orders may be cancelled at our discretion
• We may retain certain information as required by law
• Outstanding obligations survive termination

Termination by Us

We may terminate or suspend access for reasons including:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment for orders placed
• Extended account inactivity
• Requests by law enforcement or government agencies

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which AUTOZHENO STORE is registered, without regard to its conflict of law provisions.

Dispute Resolution

1. Informal Resolution: We encourage you to contact us first to resolve any disputes informally
2. Mediation: If informal resolution fails, we'll attempt mediation through a neutral third party
3. Arbitration: Unresolved disputes may be submitted to binding arbitration
4. Legal Action: As a last resort, disputes may be resolved in courts of competent jurisdiction

International Users

If you are accessing our Services from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the UK where our servers are located. Data protection laws in the UK may differ from those in your country.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

How We Notify You

• Website Notice: Prominent notice on our website homepage
• Email Notification: For material changes, we'll email registered users
• Account Message: Notification upon next login to your account

Your Responsibility

It is your responsibility to review these Terms periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree with any changes, you must discontinue using the Services.

If you have any questions, concerns, or feedback about these Terms and Conditions, please don't hesitate to contact us. Our legal and customer support teams are here to help.

Official Correspondence

For formal legal notices or official correspondence, please contact:

AUTOZHENO STORE Legal Department
31 Pillory St, Nantwich CW5 5BQ, United Kingdom
Email: info@autozheno.com