Fast & Reliable Worldwide Shipping

At AUTOZHENO STORE, we understand that getting your auto parts quickly and safely is crucial. That's why we've partnered with leading global carriers to offer fast, reliable, and affordable shipping options to customers worldwide.

What's Included With Every Order

• Real-Time Tracking: Track your package from our warehouse to your doorstep
• Secure Packaging: Professional packaging to protect your parts during transit
• Delivery Confirmation: Email and SMS notifications at every stage
• Signature Required: For high-value orders to ensure safe delivery
• Insurance Coverage: All shipments are insured against loss or damage

We offer competitive shipping rates based on your location and order value. All rates are calculated at checkout based on package weight, dimensions, and destination.

Delivery times are estimates and begin once your order has been shipped. Actual delivery times may vary based on customs processing, weather conditions, and carrier performance.

Once you place your order, it goes through our streamlined processing system to ensure accuracy and quality before shipping.

Processing Times

• Orders placed before 2:00 PM (EST): Processed same business day
• Orders placed after 2:00 PM (EST): Processed next business day
• Weekend orders: Processed on the following Monday
• Holiday orders: Processed on the next business day after the holiday

Every order includes free real-time tracking. You can monitor your package's journey from our warehouse to your doorstep.

How to Track Your Order

1. Check Your Email: You'll receive a shipping confirmation email with your tracking number and a direct link to track your package
2. Visit Track Order Page: Go to our Track Order page and enter your tracking code (e.g., AZ-2026-ABC123) along with your email address
3. Carrier Website: Use the tracking number directly on the carrier's website (UPS, FedEx, DHL, etc.)

Tracking Updates

You'll receive automatic notifications at each stage:

• Order confirmed
• Order shipped
• Package in transit
• Out for delivery
• Delivered

We proudly ship to customers worldwide. International shipping involves additional considerations including customs, duties, and import taxes.

Customs & Duties

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are not included in our shipping rates and are the responsibility of the recipient.

• European Union: VAT may apply based on your country's rates
• United Kingdom: VAT and customs duties may apply post-Brexit
• Canada: GST/HST and duties may apply
• Other Countries: Check with your local customs office for specific rates

Required Documentation

For international shipments, we provide all necessary documentation including:

• Commercial invoice
• Packing list
• Certificate of origin (upon request)
• Harmonized System (HS) codes for customs clearance

Certain items have shipping restrictions due to safety regulations, carrier policies, or legal requirements.

Restricted Items

• Hazardous Materials: Flammable liquids, batteries, aerosols require special handling
• Oversized Items: Engines, transmissions, body panels may require freight shipping
• Heavy Items: Items over 70 lbs may incur additional fees
• International Restrictions: Some items cannot be shipped to certain countries due to local laws

PO Boxes & APO/FPO

We can ship to PO Boxes and APO/FPO addresses via USPS for domestic US orders. However, express shipping and signature-required services are not available for these addresses. International orders cannot be shipped to PO Boxes.

While we take every precaution to ensure safe delivery, occasionally packages may be damaged in transit or lost. We have a straightforward process to resolve these issues quickly.

If Your Package Arrives Damaged

1. Document the Damage: Take photos of the damaged package and contents
2. Contact Us Within 48 Hours: Email us at info@autozheno.com with your order number and photos
3. File a Claim: Our team will initiate a claim with the carrier
4. Receive Resolution: We'll send a replacement or issue a full refund within 3-5 business days

If Your Package is Lost

If your tracking shows "delivered" but you haven't received your package, or if tracking hasn't updated in 10+ business days:

• Check with neighbors and building management
• Wait 24-48 hours (sometimes carriers mark delivered early)
• Contact us with your order number
• We'll investigate with the carrier and resolve the issue

Ensuring your shipping address is correct is crucial for timely delivery. Here's what you need to know.

Changing Your Address

• Before Shipping: Contact us immediately to change your address. We can update it at no charge.
• After Shipping: Address changes may not be possible. Contact the carrier directly if needed (additional fees may apply).

Incorrect Address

If a package is returned to us due to an incorrect or incomplete address:

• We'll contact you to verify the correct address
• Reshipment will incur additional shipping fees
• If we cannot reach you within 30 days, a refund will be issued (minus original shipping costs)

Have questions about shipping, tracking, or delivery? Our dedicated AUTOZHENO STORE shipping support team is here to help you.